How Can I Update a User's Email Address?

Question

How can I change a user's email address?

Environment

Fivetran dashboard

Answer

It's not possible to directly update a user's email address. Instead, you must remove the user from Fivetran, then create a new user with the updated email. For more information, see our Add or remove users documentation.

Accounts with SCIM enabled

If your System for Cross-domain Identity Management (SCIM) integration doesn't support updating the user's email, do the following:

1. In Fivetran, go to Account Settings > General.
2. On the Account Settings tab, scroll down to the SCIM Config section.
3. Disable SCIM by setting the Enable SCIM Provisioning toggle to OFF.
4. Remove the applicable user.
5. Return to Account Settings > General > Account Settings, then re-enable SCIM by setting the Enable SCIM Provisioning toggle to ON.
6. Use your SCIM integration to provision the user again with the updated email address.