Connectors or Destinations Fail After Upgrading From a Free Trial to a Paid Plan

Issue

Connectors or destinations fail after an account is upgraded from a free trial to a Free, Starter, or Standard plan.

Environment

• All connectors and destinations
• Pricing plan: Free, Starter, or Standard

Resolution

To resolve this issue, do the following:

1. In the Destinations page of your Fivetran dashboard, select the destination associated with your connector.
2. Under the Connection Details section, make a note of the Data processing location, Cloud service provider, and Cloud region.
3. See our IP Addresses documentation and safelist the applicable IP address for your provider, region, and location.

Cause

Accounts on a free trial can access all Fivetran features, including selecting from different cloud service providers and regions. However, when you upgrade to a Free, Starter, or Standard plan, your cloud service provider selection becomes limited to the Google Cloud Platform (GCP). Only our Enterprise or Business Critical plans offer the ability to choose a different cloud service provider. See our data residency documentation for more information.

As a result, when you use a cloud service provider other than GCP while on a free trial and then upgrade to a Free, Starter, or Standard plan, the IP addresses associated with your provider change. This issue may occur if your firewall isn't configured to block connections from GCP IP addresses.