SAML Error: Issuer Value Does Not Match

Issue

While logging in using SAML authentication or testing a SAML configuration, the following error appears:

Issuer value in the fivetran account settings does not match the value in the provided SAML assertion.

Environment

• Account settings
• SAML authentication

Resolution

To resolve this issue, do the following:

1. In Fivetran, go to Account Settings > General.
2. Under SAML Config, check that the Public certificate matches your SAML identity provider's public certificate and doesn't contain trailing labels such as -----BEGIN CERTIFICATE----- and -----END CERTIFICATE-----.
3. Click Save.

Cause

This issue occurs when the public certificate you provide while configuring SAML login is incorrect or contains trailing labels. To learn more, see our SAML Config documentation.