How Can I Remove a User Deactivated in Okta or Microsoft Entra ID from Fivetran?

Question

I have deactivated a user in Okta or Microsoft Entra ID (formerly Azure Active Directory), but they still appear greyed out in the list of users in Fivetran. How can I remove them from Fivetran?

Environment

• Account settings
• Okta or Microsoft Entra ID System for Cross-domain Identity Management (SCIM)

Answer

When you deactivate a user in Okta or Azure, we soft delete the user. For more information, see the list of supported features for the relevant service:

• Okta
• Microsoft Entra ID

To remove the user from your list of users in Fivetran, do the following:

1. Go to Account Settings > General.
2. Set the Enable SCIM Provisioning toggle to OFF.
3. Log out of Fivetran and close your browser.
4. Reopen your browser, log back in, and go to Organization > Users.
5. Find the applicable user, then click the trash can icon in the corresponding row.
6. Click Remove to confirm the delete action.
7. Return to Account Settings > General.
8. Set the Enable SCIM Provisioning toggle to ON.