Error: Usage Data From HVR Hub Systems Is Not Reaching Fivetran Servers

Issue

The following error appears in Fivetran for one or more HVR Hub systems:

Usage data from the following HVR Hub Systems is not reaching Fivetran servers. Registration ID <registration_id> with hub fingerprint <fingerprint> <hub_url>

Environment

• HVR 6
• Consumption-based licensing

Resolution

To resolve this issue, identify whether the affected Hub is active or inactive.

Active Hub server

1. Run hvrfingerprint from the Hub server command line.
2. Compare the output with the fingerprint in the error message to confirm that you are checking the correct server.
3. Review the hvrhubserver.out log in the $hvr_config/logs folder to identify the cause.
4. If the issue persists, contact our support team and provide the log output.

Inactive or abandoned Hub server

You can ignore the error for an abandoned or decommissioned Hub server. After six months, a checkbox appears next to the server registration in Dashboard > Downloads. Select the checkbox to delete the registration.

Cause

This issue occurs when Fivetran doesn't receive usage data from a registered HVR Hub system. Common causes include:

• An active Hub server can't upload usage data because of a network or firewall issue.
• An inactive, abandoned, or decommissioned Hub server remains registered — often because the Delete hub system registration step was skipped while uninstalling HVR.