Front

This page describes how to use Activations with Front.

Getting Started

In this guide, we will show you how to connect Front to Activations and create your first sync.

Prerequisites

• Have your Fivetran account ready. If you need one, create a Free Trial account now.
• Have your Front account ready.
• Have the proper credentials to access to your data source. See our docs for each supported data source for further information:
  • Azure Synapse
  • Databricks
  • Elasticsearch
  • Google BigQuery
  • Google Sheets
  • MySQL
  • Postgres
  • Redshift
  • Snowflake
  • SQL Server

1. Connect Front

• In Activations, navigate to Destinations
• Click the New Destination button
• Select Front in the dropdown list

Follow the OAuth flow to connect Front. Your end state should look something like this 👇

2. Connect your Data Warehouse

Please follow one of our short guides depending on your data warehouse technology

• Redshift
• Postgres
• BigQuery
• Snowflake

After setting up your warehouse, your Activations Destinations page should look like this:

3. Create your first Model

Navigate to the Models

Here you can write SQL queries or select dbt models that contain the data you want to see in Front. Here are some ideas of data you should select:

• The Lifetime Value of a customer and add it to a contact
• The end of their trial
• The date they became active in your product
• The number of key activities a user did in your app in the last 7/30 days

Once you have created your model, click save.

4. Create your first Sync

Now head to the Syncs page and click the Add Sync button, which will take you to a step-by-step wizard for building a data mapping.

In the "What data do you want to sync?" section

• For the Connection, select the data warehouse you connected in step 2
• For the Source, select the model you created in step 3

Next up is the "Where do you want to sync data to?" section

• Pick Front as the Connection
• Pick Contact as the Object

For the "How should changes to the source be synced?" section

• Select Update Or Create
• Pick the appropriate mapping key, it could be email or a custom unique ID

Finally, select the fields you want to update in the mapper in the "Which Fields should be updated?" section

• For each field in your Front instance, you can choose a column from your model.

Click the Next button to see a preview of what will happen when you start the sync. You can check the "Run Sync Now" checkbox to kick off an initial sync and pick a schedule afterwards.

5. Confirm the data is in Front

Now go back to Front and go view a Contact that should have been updated. If everything went well, you should see your data in Front.

That's it, in 5 steps, you connected Activations to Front and started syncing customer & product data from your warehouse to Front 🎉

If you have any questions or if you have any issues getting started, please reach out to the Support team

Sync Speed

The Front API is pretty slow with a default rate limit of 10 calls / minute. If you are on the Enterprise plan, this can be boosted to 200 calls / minute.

Rest assured that Activations will manage that API rate limit for you and ensure that all your syncs are successful.

️ Supported Objects

Front has many objects available via their API, from Contacts, Conversations to Tags. These are the objects we currently support in Activations.

Contact Support if you want Activations to support more objects for Front

Supported Sync Behaviors

Contact Support if you want Activations to support more Sync behaviors for Front

Things to know about our Front destination

• You can use email as the matching key for a Contact or any "user handle" that Front supports out of the box such as Twitter, Facebook, Phone, Smooch ID, etc. See Front's doc here
• We support syncing to multiple phone numbers

Need help connecting to Front?

Contact Support.