Helpshift Lite
Helpshift is a customer service platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, APP, DATA_PORTABILITY, FAQ, and QUEUE tables |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Helpshift setup guide to connect Helpshift with your destination using Fivetran connectors.
Sync overview
We incrementally sync the following tables and their child tables:
ANALYTIC_AGENTANALYTIC_CUSTOMBOTANALYTIC_CUSTOMBOT_STEPANALYTIC_FAQANALYTIC_ISSUEANALYTIC_OPENISSUEANALYTIC_SENSAI_PREDICTANALYTIC_SUPPORTGROUPSISSUEISSUE_TAGISSUE_TAGS_TEMPMESSAGEMESSAGE_AUTHOR_EMAILMESSAGE_INTENT_LABELPRIVATE_NOTEPRIVATE_NOTE_EMAIL
Schema information
This schema applies to all Helpshift connections.
Explore Helpshift schema ERD