Nice Lite Private Preview
Nice is a Cloud cx platform.
Features
Feature Name | Supported | Notes |
---|---|---|
Capture deletes | check | AGENT , CAMPAIGN , GROUPS , GROUP_AGENT , SKILL tables. |
History mode | ||
Custom data | check | AGENT table. |
Data blocking | check | Column level |
Column hashing | check | |
Re-sync | check | Table level. A table re-sync includes all the associated child tables. |
API configurable | check | API configuration |
Priority-first sync | check | AGENT_PERFORMANCE , CONTACT , DISPOSITION , INTERACTION_HISTORY , SKILL_CALL_DATA , SKILL_SUMMARY , SLA_SUMMARY , STATE_HISTORY , WFM_DATA_ADHERENCE , WFM_DATA_CONTACT , WFM_DATA_PERFORMANCE , and WFM_DATA_SCORECARD tables. |
Fivetran data models | ||
Private networking |
Setup guide
Follow our step-by-step Nice setup guide to connect Nice with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
AGENT_PERFORMANCE
AGENT_SKILL
CONTACT
DISPOSITION
INTERACTION_HISTORY
SKILL_SUMMARY
SLA_SUMMARY
STATE_HISTORY
TEAM
WFM_DATA_ADHERENCE
WFM_DATA_CONTACT
WFM_DATA_PERFORMANCE
WFM_DATA_SCORECARD
We re-import the remaining tables and their child tables during every sync to capture updates and deletes.
Schema information
This schema applies to all Nice connectors.
Explore Nice schema ERD