Zoho Desk Lite
Zoho Desk is a customer service platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | ACCOUNT_TIME_ENTRY, CONTACT_TIME_ENTRY, TASK_TIME_ENTRY, and TICKET_TIME_ENTRY tables. |
| History mode | ||
| Custom data | check | ACCOUNT, ACCOUNT_TIME_ENTRY, AGENT_TIME_ENTRY, CALL, CONTACT, CONTACT_TIME_ENTRY, CONTRACT, PRODUCT, TASK, TASK_TIME_ENTRY, TICKET, and TICKET_TIME_ENTRY tables. |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Zoho Desk setup guide to connect Zoho Desk with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
ACCOUNT_TIME_ENTRYACCOUNTAGENT_TIME_ENTRYCALLCONTACT_TIME_ENTRYCONTACTCONTRACTGROUPSLABELPRODUCTTASK_TIME_ENTRYTASKTICKET_TIME_ENTRYTICKET
We also re-import the following tables once a week to capture updates and deletes:
ACCOUNTAGENT_TIME_ENTRYCALLCONTACTCONTRACTGROUPSLABELPRODUCTTASKTICKET
Schema information
This schema applies to all Zoho Desk connections.
Explore Zoho Desk schema ERD