Pylon Support Platform Lite
Pylon Support Platform is a customer support platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | ISSUE table. |
| History mode | ||
| Custom data | check | |
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | ISSUE table and its child tables. |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
NOTE: You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Pylon Support Platform setup guide to connect Pylon Support Platform with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the ISSUE table and its child tables.
To capture new records, updates and deletes, we re-import the ACCOUNT and USERS tables and their child tables during every sync.
Schema information
This schema applies to all Pylon Support Platform connectors.
Explore Pylon Support Platform schema ERD