Release Notes

August 2026

Effective August 25, 2026 we use a new August 2026 schema. Review the latest ERD to better understand the schema changes.

We are updating the connector schema to support a feature enhancement. Be sure to re-sync the new tables and columns to backfill historical data.

12 total changes • 0 possible breaking changes

Table/column	Change type	New name
`ISSUE`
column	New Column	`author_unverified`
column	New Column	`body_html`
column	New Column	`business_hours_time_in_status_seconds`
column	New Column	`child_issues`
column	New Column	`number_of_touches`
column	New Column	`parent_issue_group_id`
column	New Column	`slack_workspace_id`
column	New Column	`snoozed_until_time`
column	New Column	`time_in_status_seconds`
column	New Column	`updated_at`
`ISSUE_ACTIVE_TIME_BY_USER`
table	New Table	`ISSUE_ACTIVE_TIME_BY_USER`
`ISSUE_TEAM_SLA`
table	New Table	`ISSUE_TEAM_SLA`

June 2026

Effective June 18, 2026 we use a new June 2026 schema. Review the latest ERD to better understand the schema changes.

We are updating the connector schema to support a feature enhancement.

1 total changes • 0 possible breaking changes

Table/column	Change type		Old name	New name	Notes
`ISSUE_THREAD`
table	New Table			`ISSUE_THREAD`

March 2026

Effective March 24, 2026 we use a new March 2026 schema. Review the latest ERD to better understand the schema changes.

We are updating the connector schema to support a feature enhancement.

1 total changes • 0 possible breaking changes

Table/column	Change type		Old name	New name	Notes
`ISSUE`
column	New Column			`team_id`

February 2026

Effective February 20, 2026 we use a new February 2026 schema. Review the latest ERD to better understand the schema changes.

We are updating the connector schema to support a feature enhancement.

11 total changes • 0 possible breaking changes

Table/column	Change type	New name
`CONTACT`
column	New Column	`custom_*`
`ISSUE_FOLLOWER`
table	New Table	`ISSUE_FOLLOWER`
`KNOWLEDGE_BASE`
table	New Table	`KNOWLEDGE_BASE`
`KNOWLEDGE_BASE_SUPPORTED_LANGUAGE`
table	New Table	`KNOWLEDGE_BASE_SUPPORTED_LANGUAGE`
`MESSAGE`
table	New Table	`MESSAGE`
`TAGS`
table	New Table	`TAGS`
`TEAM`
table	New Table	`TEAM`
`TEAM_USER`
table	New Table	`TEAM_USER`
`TICKET_FORM`
table	New Table	`TICKET_FORM`
`TICKET_FORM_FIELD`
table	New Table	`TICKET_FORM_FIELD`
`USER_ROLE`
table	New Table	`USER_ROLE`

October 2025

We have updated our sync strategy for the ISSUE table. We now re-import the table once a week to capture updates. Previously, we incrementally synced it to capture updates.

August 2025

Effective August 4, 2025 we use a new August 2025 schema. Review the latest ERD to better understand the schema changes.

We are updating the connector schema to support a feature enhancement.

1 total changes • 0 possible breaking changes

Table/column	Change type		Old name	New name	Notes
`CONTACT`
table	New Table			`CONTACT`

April 2025

Lite connectors are now available for the following sources: