Talkdesk
Talkdesk is a cloud-based call center solution.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | ACCOUNT, ATTRIBUTE, ATTRIBUTE_CATEGORY, CAMPAIGN, CONTACT, GUARDIAN_CASE, GUARDIAN_USER, RECORD_LIST, RING_GROUP, USERS, and WALLETS tables. |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Talkdesk setup guide to connect Talkdesk with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables and their child tables:
ACW_TIME_DATACALLCONTACT_CALLCSAT_SCOREDO_NOT_CALL_LISTFEEDBACKGUARDIAN_CALL_QUALITYGUARDIAN_SESSIONHOLD_TIME_DATAINBOUND_CONTACT_VOLUMEMESSAGING_CONTACTMESSAGING_TRAFFICOUTBOUND_DIALER_CALLSQM_EVALUATION_ANALYSISQM_EVALUATION_SCORERECORDRING_ATTEMPTSTUDIO_FLOW_EXECUTIONTALK_TIME_DATAUSER_STATUS
Schema information
This schema applies to all Talkdesk connectors.
To zoom, open the ERD in a new window.Sync note
To sync the GUARDIAN_SESSION table, you need a Guardian Guardrails license. Contact Talkdesk support for the license.