HelpDesk Lite
HelpDesk is a software for customer support activities.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, BLOCKED_EMAIL, CANNED_RESPONSE, CUSTOM_FIELD, EMAIL_DOMAIN, LICENSE, MACROS, MAILBOX, REPLY_ADDRESS, RULE, SUBSCRIPTION, TAGS, TEAM, TEMPLATE, TRUSTED_EMAIL, and VIEW tables. |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | TICKET table |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
NOTE: You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step HelpDesk setup guide to connect HelpDesk with your destination using Fivetran connectors.
Sync overview
To capture updates and deletes, we re-import all tables except the TICKET table and its child tables in every sync.
To capture updates and new records, we incrementally sync the TICKET table and its child tables.
Schema information
This schema applies to all HelpDesk connectors.
Explore HelpDesk schema ERD