HelpDesk Lite Private Preview
HelpDesk is a tool that serves a wide range of customer support activities.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | AGENT, BLOCKED_EMAIL, CANNED_RESPONSE, CUSTOM_FIELD, EMAIL_DOMAIN, LICENSE,MACROS, MAILBOX, REPLY_ADDRESS, SUBSCRIPTION, TAGS, TEAM, TEMPLATE, TRUSTED_EMAIL, RULE, and VIEW` tables. |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | check | TICKET table |
| Fivetran data models | ||
| Private networking | ||
| Authorization via API |
Setup guide
Follow our step-by-step HelpDesk setup guide to connect HelpDesk with your destination using Fivetran connectors.
Sync overview
To capture updates and new records, we incrementally sync the TICKET table and its child tables.
Schema information
This schema applies to all helpdesk connectors.
Explore HelpDesk schema ERD