Khoros Care Lite
Khoros Care is a digital customer engagement platform.
Features
| Feature Name | Supported | Notes |
|---|---|---|
| Capture deletes | check | TEAM table |
| History mode | ||
| Custom data | ||
| Data blocking | check | |
| Column hashing | check | |
| Re-sync | check | |
| API configurable | check | API configuration |
| Priority-first sync | ||
| Fivetran data models | ||
| Private networking | ||
| Authorization via API | check |
Supported deployment models
We support the SaaS and Hybrid deployment models for the connector.
You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.
Setup guide
Follow our step-by-step Khoros Care setup guide to connect Khoros Care with your destination using Fivetran connectors.
Sync overview
To capture new records, we incrementally sync the following tables:
COMBINED_REPORTCONVERSATION_ACTION_HISTORY_REPORTCONVERSATION_REPORTHELP_REQUEST_REPORTINCOMING_POST_REPORTRESPONSE_APPROVAL_REPORTRESPONSE_REPORTTEAM_PERFORMANCE_INTERVALTEAM_PERFORMANCE_REPORTUSER_REPORT
To capture updates and deletes, we re-import the TEAM table during every sync .
Instead of using the fivetran_deleted column, all the tables (except TEAM) use the fivetran_id column to record their deletions. Therefore, we recommend that you ignore the fivetran_deleted column in these tables.
Schema information
This schema applies to all Khoros Care connections.
Limitations
Due to source limitations, we can only retrieve the last 548 days worth of data from Khoros Care.