Error: Cannot Connect to the Source System

Issue

After selecting the Sync Specific Exports sync mode, the following error appears:

Cannot connect to the source system. Depending on the cause, you may need to edit your connection's account credentials, update your connection method, or reauthorize Fivetran.

Environment

Connector: Anaplan

Resolution

To resolve this issue, ensure your Anaplan account can access all models in the workspace, or remove any models you can't access.

Cause

When you select the Sync Specific Exports sync mode, Fivetran queries every model in your Anaplan workspace to retrieve exports. If your account lacks access to a model, we can't fetch its exports, resulting in the above error.