Freshdesk Contact Center API Configuration Lite

For more information about authentication, accessing the Fivetran REST API, and request and response formats, see Getting Started with the Fivetran REST API.

Request

POST https://api.fivetran.com/v1/connections

{
  "group_id": "group_id",
  "service": "freshdesk_contact_center",
  "trust_certificates": true,
  "trust_fingerprints": true,
  "run_setup_tests": true,
  "paused": false,
  "pause_after_trial": false,
  "sync_frequency": 1440,
  "data_delay_sensitivity": "LOW",
  "data_delay_threshold": 0,
  "daily_sync_time": "14:00",
  "schedule_type": "auto",
  "connect_card_config": {
    "redirect_uri": "https://your.site/path",
    "hide_setup_guide": true,
    "all_fields": true
  },
  "proxy_agent_id": "proxy_agent_id",
  "private_link_id": "private_link_id",
  "networking_method": "Directly",
  "hybrid_deployment_agent_id": "hybrid_deployment_agent_id",
  "destination_configuration": {
    "virtual_warehouse": "virtual_warehouse"
  },
  "destination_schema_names": "FIVETRAN_NAMING",
  "external_secrets_manager_id": "esm_id",
  "config": {
    "account_name": "your_account_name",
    "api_key": "your_api_key",
    "schema": "schema_name",
    "table": "table_name"
  }
}

Config parameters

Name	Description
`account_name`	Your Freshdesk Contact Center account name.
`api_key`	Your Freshdesk Contact Center API key.
`schema` (required)	Destination schema name. Schema name is permanent and cannot be changed after connection creation
`table` (required)	Destination table. Table is permanent and cannot be changed after connection creation

Authorization

There are two ways to authorize this connector type:

By specifying the values for the account_name and api_key parameters in the request.

POST https://api.fivetran.com/v1/connections

{
  "service": "freshdesk_contact_center",
  "group_id": "group_id",
  "config": {
    "account_name": "your_account_name",
    "api_key": "your_api_key"
  }
}

By using the Connect Card or the Fivetran dashboard.