Error: Shut Down Sync

Issue

Syncs fail with the following error:

Shut down sync

Environment

• Connector: NetSuite SuiteAnalytics
• Data source: NetSuite2.com

Resolution

To resolve this issue:

1. In Fivetran, go to your NetSuite SuiteAnalytics connection page.
2. Select the Setup tab, then click Edit connection.
3. Click Save & Test.
4. Manually trigger an incremental sync by clicking Sync in the top right corner, or wait until the next scheduled sync.

If setup tests fail or the issue persists, contact our support team.

Cause

This issue occurs when we stop and reschedule a sync due to Fivetran platform maintenance, temporary API rate limiting from NetSuite or your destination, or transient failures.