Error: 503 Status Error While Calling the API

Issue

The following error appears in my Sage Intacct dashboard during a sync:

503 status error while calling the API. Please try again

Environment

Connector: Sage Intacct

Resolution

To resolve this issue, reschedule your sync to avoid Sage Intacct's maintenance window, which occurs every Saturday between 02:30 UTC and 06:30 UTC.

Cause

This error occurs because Sage Intacct Planning performs scheduled maintenance every Saturday between 02:30 UTC and 06:30 UTC, during which the service is unavailable. For more information, see the Sage Intacct status page.