Error: Unable to Validate Export Folder Path

Issue

When setting up a new connection, the following error appears:

Unable to validate Export folder path: Unable to find Export folder – No such file.

Environment

Connector: Salesforce Marketing Cloud (SFMC)

Resolution

To resolve this issue, ensure the following:

1. An /Export folder exists in the FTP user's home directory.

   • This folder must be named exactly Export (case-sensitive, depending on the system).
   • It should be created manually if it doesn’t exist.

2. The FTP user has sufficient permissions to:

   • Upload files to the /Export folder.
   • List and retrieve files from this folder.
   • This ensures that the automation or API calls can access the directory as needed.

3. The /Export folder is at the root level of the FTP user's accessible directory (i.e., relative to their login/home directory, not a nested folder).

Cause

This issue occurs when the /Export folder is missing or saved somewhere other than the authorizing FTP user’s root directory. When this happens, we can't find the folder during connection setup.