Salesforce Error: Unable to Request Access Information

You may encounter the following error while setting up a new Salesforce connection:

Authentication Failed. Unable to request access information!

Find out what causes this error and what you need to do.

What causes the access request error?

Fivetran connects to Salesforce through the login.salesforce.com domain. If you want to use a custom domain, you must use our Salesforce Sandbox connector instead of the standard Salesforce connector.

How to resolve the access request error

To resolve this issue, use our Salesforce Sandbox connector instead of the Salesforce connector. For more information, see our Salesforce setup guide.