Data Is Missing From the WORKBOOK_TAG Table

Issue

The WORKBOOK_TAG table is empty or missing data in the destination.

Environment

Connector: Tableau

Resolution

To resolve this issue, do the following:

1. In Fivetran, go to your Tableau connection page.
2. Select the Schema tab.
3. Locate and hover over the WORKBOOK table.
4. On the right side of the screen, click Resync.
5. In the confirmation pop-up window, click Start re-sync.

Cause

We rely on the updated_at field in the WORKBOOK table to detect changes and sync related records, such as WORKBOOK_TAG records. However, when you add a workbook tag in Tableau, the Tableau API may not update the updated_at timestamp for the related record. When this happens, we may not detect and sync the new tag.