Error: Unable to Connect to API

Issue

Connection setup tests fail. The following error appears

Unable to connect to API. HTTP 401 Unauthorized

Environment

Connector: Taboola

Resolution

To resolve this issue, do the following:

1. Contact your Taboola Account Manager or Taboola Support (support@taboola.com) to confirm your API access and request new API credentials (client_id and client_secret).

2. Update your connection details.

   i. In Fivetran, go to your Taboola connection page.

   ii. Select the Setup tab.

   iii. Click Edit connection.

   iv. Provide the new Client ID and Client Secret.

   v. Click Save & Test.

Cause

If the connection's authorizing user is deactivated, changes roles, or loses API access, the API credentials become invalid, causing this error. In some cases, the Taboola API may also incorrectly reject valid credentials.