Error: Failed to Connect to API. No Route Matched With Those Values

Issue

After reinstalling the Yotpo integration, the following error appears:

Failed to connect to API. Server is not responding with correct response after specific retries and giving status code [404] and status message [{ "message":"no Route matched with those values"}]

Environment

Connector: Yotpo

Resolution

To resolve this issue:

1. In Yotpo, find and make a note of the App Key for the reconnected store. If you manage multiple stores, ensure you copy the App Key for the correct store. For more information, see the Yotpo Find Your App Key documentation.
2. In Fivetran, go to your Yotpo connection page.
3. Select the Settings tab.
4. Click Edit connection.
5. Enter the new app key in the App key field.
6. Click Save & Test.

Cause

This issue occurs when you reinstall the Yotpo integration but don't update the Fivetran connection with the new app key. When this happens, we use the previous app key, resulting in the above error.