Release Notes

August 2025

We have made the following changes to the Schema tab for connections set up before July 23, 2024:

• We display all table names in lowercase
• We display all the tables, including the empty tables

We have made the following changes for connections set up before July 23, 2024:

• Renamed the timestamp column of the following tables to timestamps:

  • CHAT
  • CHAT_HISTORY
  • ENGAGEMENT

• Renamed the primary key, tag, of the CHAT_TAG table to tags

July 2025

We've added tale-level selection and re-sync option for all the tables.

November 2024

The Zendesk Chat connector now supports the Hybrid Deployment model. For more information, see our setup instructions.

July 2024

We have made the following changes to the Schema tab for connections created on or after July 23, 2024:

• We display all table names in lowercase
• We display all the tables, including the empty tables
• We no longer support table-level selection and deselection for syncing

We have made the following schema changes for connections created on or after July 23, 2024:

• Renamed the timestamp column to timestamps in the CHAT_HISTORY table
• Renamed the timestamp column to timestamps in the CHAT table
• Renamed the timestamp column to timestamps in the ENGAGEMENT table
• Renamed the tag primary key column to tags in the CHAT_TAG table

December 2023

We have added the following new columns to the CHAT_HISTORY table:

• agent_id
• department_id
• msg_id
• prev_department_id
• sender_type

June 2023

We have added two new tables, AGENT_ENGAGEMENT_HISTORY and AGENT_STATUS_HISTORY, to store agent-related events of your Zendesk Chat account.

December 2020

We have expanded the public API endpoints Create a connection and Update a connection. Now you can authorize the following connectors by adding the auth section to payloads:

• AdRoll
• Facebook Pages
• Front
• Google Ad Manager
• Help Scout
• LinkedIn Ad Analytics
• Optimizely
• Pipedrive
• SurveyMonkey
• Zendesk Chat
• Zendesk Support

September 2020

We have added a new table, ENGAGEMENT, which stores information about your agents' chat engagements.

August 2020

We have removed the url column from the CHAT table.

April 2020

You can now configure your Zendesk Chat connector using the Fivetran REST API. This feature is in BETA and is available only for Standard and Enterprise accounts.