Does Fivetran Sync Answer Bot Responses to the TICKET_COMMENT Table?

Question

Does Fivetran sync ticket responses from Zendesk's Answer Bot to the TICKET_COMMENT table?

Environment

Connector: Zendesk Support

Answer

We use the Zendesk API's Ticket Comments resource to get data for the TICKET_COMMENT table. However, this resource doesn't return Answer Bot responses. As a result, we're unable to sync Answer Bot responses to the TICKET_COMMENT table.