Release Notes
July 2026
We've added the following new tables:
SLA_POLICY- Contains the SLA policies configured on the account.SLA_POLICY_TARGET- Contains the target definitions for each SLA policy.SLA_POLICY_ESCALATION- Contains the escalation rules for each SLA policy.
We have added a new column, sla_policy_id, to the TICKET table.
We are gradually rolling out this change to all existing connections.
May 2026
We've added support for custom columns in the CHANGE table. Custom fields from the Freshservice changes API are now synced as individual columns prefixed with custom_ (for example, custom_change_category, custom_deployment_date).
We have added support for asset type-specific fields in the ASSET table. Fields from the Freshservice asset types API are now synced as individual columns prefixed with type_field_ (for example, type_field_serial_number_18000680618, type_field_warranty_months_18000680618). The column names are dynamic and vary based on the asset type.
We've added the following new tables:
WORKSPACE- Contains the workspaces (or, for Freshservice for MSPs, clients) configured on the account.RELATED_TICKET- Contains parent-child ticket relationships, with one row per related ticket pair.TICKET_APPROVAL- Contains approval records for service request tickets, with one row per approval entry.CSAT_RESPONSE- Contains customer satisfaction survey responses associated with closed tickets.CSAT_SURVEY_RESPONSE- Contains the individual questionnaire answers from each CSAT response, with one row per answer.
We've added a new column, workspace_id, to the SERVICE_GROUP table.
October 2025
We have added support for custom fields in the TICKET_ITEM table. You can now sync additional metadata.
The custom fields appear with the custom_ prefix in your destination. For example, custom_priority_level and custom_approval_required.
June 2025
We have added two new timestamp columns, created_at and updated_at, to the PROJECT_TASK table.
We have added a new column, spam, to the TICKET table.
May 2025
We have added the following new columns to the TICKET table:
stats_closed_atstats_first_responded_atstats_resolved_at
August 2023
We have added a new column, display_key, to the PROJECT_TASK table.
May 2023
We no longer use the _fivetran_deleted column in the ASSET_COMPONENT table. This change means that deleted data will be absent from the destination instead of being marked as deleted in the _fivetran_deleted column.
March 2023
Our Freshservice connector is now generally available. Read our Freshservice connector documentation.
January 2023
Freshservice is a cloud-based IT service management platform.