Release Notes
May 2026
We've added support for custom columns in the CHANGE table. Custom fields from the Freshservice changes API are now synced as individual columns prefixed with custom_ (for example, custom_change_category, custom_deployment_date).
We have added support for asset type-specific fields in the ASSET table. Fields from the Freshservice asset types API are now synced as individual columns prefixed with type_field_ (for example, type_field_serial_number_18000680618, type_field_warranty_months_18000680618). The column names are dynamic and vary based on the asset type.
We have added a new table, WORKSPACE. The table contains the workspaces (or, for Freshservice for MSPs, clients) configured on the account.
We have added a new column, workspace_id, to the SERVICE_GROUP table.
October 2025
We have added support for custom fields in the TICKET_ITEM table. You can now sync additional metadata.
The custom fields appear with the custom_ prefix in your destination. For example, custom_priority_level and custom_approval_required.
June 2025
We have added two new timestamp columns, created_at and updated_at, to the PROJECT_TASK table.
We have added a new column, spam, to the TICKET table.
May 2025
We have added the following new columns to the TICKET table:
stats_closed_atstats_first_responded_atstats_resolved_at
August 2023
We have added a new column, display_key, to the PROJECT_TASK table.
May 2023
We no longer use the _fivetran_deleted column in the ASSET_COMPONENT table. This change means that deleted data will be absent from the destination instead of being marked as deleted in the _fivetran_deleted column.
March 2023
Our Freshservice connector is now generally available. Read our Freshservice connector documentation.
January 2023
Freshservice is a cloud-based IT service management platform.